Terms and Conditions of Sale

Introduction

Welcome to our online store! By placing an order with us, you agree to the following terms and conditions. Please read them carefully.

Definitions

• “We,” “us,” or “our” refers to Holistica Massage and Health Supplies.
• “You,” “customer,” or “client” refers to the person placing an order on our website.

Products and Orders

• Our store sells massage tools, massage devices, massage electric chairs, massage oils, massage equipment, and other products or services related to massage and health.
• All orders are subject to acceptance and availability.
• We reserve the right to refuse any order.

Payment

• Payment is due at the time of order placement.
• We accept payment via credit card, PayPal, Zip, and Afterpay.
• Custom orders may require an upfront deposit.

Delivery

• We aim for fast and efficient delivery.
• Product delivery may occur separately.
• Delivery times may vary based on location and product availability.
• Any delivery issues should be promptly reported to us.

Refunds and Returns

• We comply with Australian Consumer Law (ACL) regarding refunds and returns.
• Customers have rights and guarantees related to refunds, repairs, or replacements.
• Unfair terms (e.g., “strictly no refunds”) are not permitted.

Product Safety

• We adhere to Australian mandatory safety standards.
• We do not supply banned products.
• If a safety hazard arises, we will recall the product promptly.

Geographic Limitations

• We sell only to Australian customers unless otherwise stated.
• International shipping may be available upon request.
• Some postcodes or Australian states may be undeliverable

Contact Information

For any inquiries or concerns, please contact us.

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Massage Service Terms & Conditions

These Terms & Conditions apply to all massage therapy services provided by Holistica Massage & Health Supplies (“the Business”). By booking a massage service, the client (“you”) agrees to the following:

1. Service Availability

• All massage services are subject to therapist availability.
• While we make every effort to honour all bookings, there may be occasions where a therapist becomes unavailable due to illness, emergency, or unforeseen circumstances.
• If a therapist becomes unavailable and a replacement cannot be arranged, your appointment will be cancelled and a full refund will be issued.

2. Payment Terms

• All massage services must be paid in full prior to the appointment.
• Bookings are not confirmed until payment has been received.
• If payment is not received, the Business reserves the right to cancel the appointment.

3. Cancellations & Refunds

• If the Business cancels your appointment due to therapist unavailability, you will receive a full refund.
• If you cancel your appointment, the Business’s standard cancellation policy applies.
• Refunds are issued to the original payment method.

4. Onsite Service Requirements

Because our services are delivered at workplaces, events, private homes, and other locations:

• The environment must be safe, clean, and suitable for massage therapy.
• If the therapist arrives and the environment is unsafe or unsuitable, the therapist may refuse to perform the service.
• In such cases, no refund will be provided unless the issue was outside the client’s control.

5. Health, Safety & Professional Standards

• Clients must disclose any relevant health conditions, injuries, or concerns prior to treatment.
• The therapist may decline or modify treatment if it is unsafe or contraindicated.
• The Business follows strict hygiene and professional standards, and clients are expected to behave respectfully at all times.

6. No Product Sales or Third‑Party Promotions

• Therapists are not permitted to sell or promote personal or third‑party products during appointments.
• Any product recommendations will only relate to products supplied or approved by Holistica Massage & Health Supplies.

7. Client Conduct

• Clients must treat therapists with respect and maintain appropriate behaviour at all times.
• Any inappropriate behaviour will result in immediate termination of the session with no refund.

8. Liability

• The Business and its contractors take all reasonable care when providing services.
• The Business is not liable for injuries, reactions, or outcomes resulting from undisclosed medical conditions or failure to follow aftercare advice.

9. Privacy

• Any personal or health information provided by clients is kept confidential and used only for the purpose of delivering safe and appropriate massage services.
• Client information is never shared with third parties except where required by law.

10. Agreement to Terms

By booking a massage service with Holistica Massage & Health Supplies, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

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Cancellation Policy – Massage Services

1. Client Cancellations

• Cancellations made more than 24 hours before the scheduled appointment time will not incur any fee.
• Cancellations made within 24 hours of the appointment time, including same‑day cancellations, will be charged the full service fee.
• This is because your therapist has reserved that time exclusively for you and may not be able to rebook the session at short notice.

2. No‑Show Policy

• If you do not attend your appointment and do not notify us, the booking will be treated as a no‑show and the full service fee will apply.
• No‑shows are not eligible for refunds or credits.

3. Therapist Cancellations or Unavailability

• In rare cases, a therapist may become unavailable due to illness, emergency, or unforeseen circumstances.
• If this occurs, we will attempt to arrange a replacement therapist where possible.
• If a replacement is not available, your appointment will be cancelled and you will receive a full refund or the option to reschedule at no additional cost.

4. Payment Requirements

• All services must be paid in full at the time of booking.
• Bookings are not confirmed until payment has been received.
• If payment is not received, the Business reserves the right to cancel the appointment.

5. Late Arrivals

• If you arrive late, your session may be shortened to avoid impacting the next client.
• The full service fee still applies.

6. Mobile & Onsite Massage Conditions

• If the therapist arrives at your location and the environment is unsafe, unsuitable, or not ready for treatment, the therapist may refuse to perform the service.
• In such cases, the booking will be treated as a late cancellation, and the full fee will apply.